The Watermill Hotel, Sure Hotel Collection By Best Western Hemel Hempstead, Hemel Hempstead ➤ Reviews, Rooms & Prices 2025

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About the Hotel

London Road, Hemel Hempstead, United Kingdom, HP1 2RJ

The Watermill Hotel, Sure Hotel Collection By Best Western offers a serene experience with panoramic views of the River Bulbourne. This 3-star Hemel Hempstead hotel presents a distinct mix of modernity and tranquility, featuring a restaurant and bar alongside comfortable accommodations. Guests have access to spacious parking and free Wi-Fi throughout the property.

Rooms & Amenities

The Watermill Hotel features 73 tastefully appointed rooms, some with beautiful views of lush green meadows and the River Bulbourne. Each room includes en-suite facilities, a flat-screen TV, and complimentary toiletries.

Dining & Bar Options

Dining options at The Watermill Hotel include The Riverside Restaurant, which serves a continental buffet breakfast daily. The Riverside Bar offers a variety of drinks and snacks, with views directly overlooking the river.

Business Services

For business travelers, The Watermill Hotel offers seven meeting rooms accommodating various events. Free Wi-Fi is provided throughout the hotel, allowing for seamless connectivity during corporate stays.

Local Attractions & Transportation

The Watermill Hotel is ideally situated close to attractions such as The Snow Centre, which is 8 minutes away, and the Warner Bros Studio Tour. Public transport options include nearby bus stops within a short walking distance, enhancing accessibility to local sites.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Double Room

Max:

2 persons

30 m²

Bed options:

1 Double bed

Shower

Heating

room details

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Superior King Room

Max:

2 persons

35 m²

Bed options:

1 King Size Bed

Garden view

Shower

Heating

room details

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Standard Twin Room

Max:

2 persons

30 m²

Bed options:

2 Single beds

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Hemel Hempstead 2.1 mi

Airports

London Luton (LTN) 15.2 mi

London Heathrow (LHR) 25.0 mi

Train

Amersham 6.2 mi

Metro stations

Amersham 6.2 mi

Watford 7.6 mi

Bus

Bus stop400 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“The full English breakfast was good, hearty, and made for a great start to the day despite a slight delay in service.” view full review

Perfect for Conferences

“The hotel is exceptionally equipped for conferences, providing a comfortable environment with delicious lunch options that impress.” view full review

Comfortable Rooms

“Although the room could use updates, it was clean and provided a cozy atmosphere perfect for relaxation after a long day.” view full review

Serene Garden

“The gardens surrounding the hotel were beautiful and peaceful, featuring a lovely waterfall that created a tranquil ambiance.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Hiking
Horseback riding
Cycling
Golf course
Fishing

Guest Parking

Electric kettle

Services

Housekeeping
Laundry
Dry cleaning

Dining

Picnic area/ Tables
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Spa & Leisure

Sun terrace
Garden area
Leisure/ TV room

Room features

Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

London Road, Hemel Hempstead, United Kingdom, HP1 2RJ

Map view

London Road, Hemel Hempstead, United Kingdom, HP1 2RJ

City landmarks

Castle

Berkhamsted Castle

2.0 mi

Ski Area

The Snow Centre

2.7 mi

Church of St John the Evangelist

2100 ft

Pochen End Lane

The Three Horseshoes

1.1 mi

Parks

Gadebridge Park

2.2 mi

Snoxalls Garage London Road

Boxmoor Trust

3800 ft

St Stephen

4800 ft

St George's United Reformed Church

4800 ft

Delta Force Paintball Hemel Hempstead

5100 ft

Old Baptist Church

1.0 mi

Boxmoor Golf Club

1.9 mi

Hemel Hempstead Methodist Church

1.2 mi

Boys Brigade HQ

1.2 mi

Arts and Craft market

1.2 mi

St Alban's Church

1.4 mi

ww2 anti-tank bollards

1.3 mi

Saint Mark's

1.3 mi

Church

Church of Saint Michael and All Angels

1.5 mi

Church

Church of St Peter

2.0 mi

Church

St Lawrence Church

1.6 mi

Church

St Marys And St Joseph Church

1.5 mi

The Ryder Memorial

1.6 mi

Church

Church Of The Holy Trinity

1.7 mi

St Francis of Assisi

1.7 mi

Bovingdon Baptist Church

1.7 mi

3rd Air Division

1.7 mi

Church

Church of St John the Evangelist and Attached Church Hall

1.8 mi

Events

Bovingdon Memorial Hall

1.7 mi

Golf Course

Little Hay Golf Club

2.8 mi

Nearby

Snoxalls Garage London Road

Boxmoor Trust

3800 ft

Restaurants

Cabin Cafe

1400 ft

Station Road

Reviews and Ratings

Feedback from previous guests about their experience.

68%

liked the hotel and would stay again

riverside setting

great location

limited soundproofing

overpriced dining

6.8/10

Nice

Rooms

6.7

Location

7.8

Service

6.7

Dining

5.6

Stanley

United Kingdom, June 2024

7.0/10

The hotel is located in a wonderful riverside setting with great access to Hemel for work. The rooms were a bit cold and hard to find, but the staff was welcoming. The dining experience was nice but overpriced. Overall, a good choice for a Birthday celebration.

Rooms

7.0

The rooms were located at the very end of a corridor and need better soundproofing, but they were clean and comfortable.

Service

6.0

The manager was welcoming and provided a portable heater, but communication was limited. We got charged a high price for drinks.

Location

8.0

The location is fantastic with a lovely riverside view, but the room was very cold. Opposite pub served awesome for a Birthday celebration.

Dining

7.0

The dining was nice with a good buffet provision, but the price was not entirely justified. A cheaper option would have been appreciated.

Facilities

7.0

The hotel offers a nice setting but could improve on value for money.

riverside setting

limited soundproofing

Ian

United Kingdom, June 2024

6.4/10

The hotel is conveniently located near a canal path, offering a calm and peaceful setting close to Berkhamsted for easy access. The room had some issues with noise and maintenance, but it was overall clean and tidy. Service was lacking in attentiveness and variety. The dining experience was average, with room for improvement in quality. The facilities were decent but not outstanding.

Rooms

7.0

The room had some issues like noise from an outside air conditioning unit and maintenance concerns like rusted equipment and lack of a sink plug. However, it was clean and tidy.

Service

5.0

The staff seemed distracted and not very attentive during my stay, which affected the overall service quality.

Location

8.0

The hotel's location near the canal path and close to Berkhamsted was convenient for my needs, offering a peaceful setting.

Dining

6.0

The dining experience was average, with limited options for breakfast and not matching the price paid.

Facilities

6.0

The facilities were decent but not exceptional, lacking standout features that would enhance the overall stay.

Ray

United Kingdom, November 2023

6.0/10

The hotel had spacious and clean rooms but left a lot to be desired with plugs that did not fit in the sink nor bath, and the tiles could have done with a good clean. The service was a mix of limited English communication and pleasant, well-mannered, and helpful staff. The location was beautiful, ideally situated between Berkhamsted Town and Hemel Station, with lovely grounds and a canal walk nearby. The dining experience was not the best, with overcooked eggs and undercooked mushrooms despite a widespread and delicious menu. The facilities were dated and unhygienic, yet the staff tried to maintain a pleasant environment.

Rooms

7.0

The rooms were spacious and clean but looked extremely old, especially the bathroom.

Service

6.0

The service was a mix of limited English communication and pleasant, helpful staff.

Location

8.0

The hotel's location was beautiful, with easy access to both Berkhamsted Town and Hemel Station, and lovely grounds at the rear.

Dining

5.0

The dining experience was not the best with inconsistencies in cooking, although the menu offered a good variety.

Facilities

5.0

The facilities were dated and not well-maintained, reflecting a need for improvement in hygiene and modernization.

Jack

United Kingdom, November 2023

6.4/10

The hotel rooms were a good size and quiet but very dated and rather dingy. Shame about the wet room rusted equipment and no plug in the sink, smelled of disinfectant. The location is good, close to the station but far enough away to avoid noise, with a few good pubs within walking distance. The service was satisfactory with walking distance to town and nearby attractions. The dining experience was functional, and the staff were accommodating to specific needs.

Rooms

5.0

The rooms were rather dated and not very clean, with some maintenance issues like rusted equipment and no sink plug.

Service

7.0

The service was average, with convenient amenities and friendly staff.

Location

8.0

The location was convenient and quiet, suitable for various needs with accessible attractions nearby.

Dining

6.0

The dining experience was functional, accommodating specific needs.

Facilities

6.0

The facilities were average, meeting basic needs but nothing exceptional.

Kevin

United Kingdom, November 2023

7.8/10

The hotel rooms were unexpectedly nice despite the barrack-like blocks set up, and the disabled-access room was comfortable. However, the heating being on after a hot day was a downside. The service was very professional and eager to please, though there were slight issues with activating room keys. The location was nearly ideal for my visit, with a nice view of the river. The dining experience had its ups and downs, with a range of breakfast options but some overcooked and uncooked items. The facilities were decent overall.

Rooms

8.0

The room, especially for disabled use, was very nice and better than expected.

Service

9.0

The service was fantastic, very professional and eager to please, only slight issues with the room keys.

Location

9.0

The location was nearly ideal for my visit, with a nice view of the river.

Dining

6.0

The dining experience had its ups and downs with a range of breakfast options, but inconsistency in cooking.

Facilities

7.0

The facilities were decent overall.

Philip

United Kingdom, September 2023

5.6/10

My stay at the hotel had its ups and downs. The location was pleasant, and I enjoyed the terrace, but some aspects of the room were not ideal, and the dining experience left something to be desired.

Rooms

5.0

The room I stayed in had its issues. It was over a smoking area, which made it hot, and the windows couldn't be opened in the summer. The bedroom was very cold, and the musty smell was noticeable. When moved to a non-smoking room, it felt tired and musty.

Service

6.0

The service was mixed. Some staff members seemed indifferent, and there were issues with missing items. However, the location was convenient for my needs, and I didn't face any major hassles during my stay.

Location

7.0

The location was pleasant, and I particularly enjoyed sitting on the terrace. It was clean and exactly what I needed. However, extra charges for basic amenities like drinking water were a downside.

Dining

5.0

The dining experience had its flaws. The food was okay but not warm enough, and the lack of options for a cheaper Continental breakfast was disappointing. Additionally, things were being cleared away too quickly during my meal.

Facilities

6.0

The facilities provided at the hotel were average. While there were some services available, nothing truly stood out as exceptional.

Alec

United Kingdom, August 2023

5.4/10

The hotel had some issues with noisy air conditioning units outside the rooms and heating in corridors after a hot day. The location near a canal path was lovely, but the dining experience was unpleasant due to communication problems and warm food. The facilities were average.

Rooms

6.0

The air conditioning unit outside made a lot of noise all night. The heating in the corridors was on after a hot day.

Service

5.0

The staff seemed more interested in playing on their phones than being welcoming and friendly.

Location

7.0

The location near a canal path was amazing, but the room was very cold.

Dining

5.0

The food was barely warm and the staff had communication issues.

Facilities

5.0

Average facilities with no standout features.

Ernest

United Kingdom, July 2023

6.4/10

The hotel is ideally located near Berkhamsted and the Warner Brother Studios, making it convenient for various outings. The rooms were adequate but had a few issues like thin duvets and narrow single beds. The staff was friendly and helpful, although some miscommunications occurred. The dining experience was subpar, with sparse offerings and timing issues. Despite some shortcomings, the peaceful location and proximity to attractions stand out.

Rooms

6.0

The rooms were a bit lacking, with thin duvets and narrow beds.

Service

7.0

The staff, despite some miscommunications, were friendly and helpful.

Location

8.0

The hotel's calm and peaceful location near Berkhamsted and Warner Brother Studios is a plus.

Dining

5.0

The dining experience left much to be desired with limited options and timing issues.

Facilities

6.0

The facilities were adequate but nothing exceptional.

John

United Kingdom, June 2023

8.4/10

I was pleasantly surprised by the charming hotel located next to the river. The rooms were cozy, clean, and offered a view of the serene river. The service was top-notch, with a warm and welcoming staff. The location was just what I needed for my stay, providing easy access to Hemel Hempstead. Unfortunately, the dining experience fell short with overcooked eggs and undercooked mushrooms, but the facilities made up for it.

Rooms

8.0

The rooms were large, comfy, and clean, with a window opening over the river.

Service

9.0

The staff was friendly, helpful, and courteous, making me feel welcomed throughout my stay.

Location

9.0

The location was perfect for my needs, offering stunning views and easy access to Hemel Hempstead.

Dining

7.0

Although the dining experience was not the best due to overcooked eggs and undercooked mushrooms, the hotel's facilities were excellent.

Facilities

9.0

The hotel provided a range of amenities, enhancing my overall experience during the stay.

Sidney

United Kingdom, June 2023

6.8/10

I had a good stay at the hotel. The room was spacious and had a very comfortable bed, nice shower, and a well-sized TV with a sleep function. However, the carpets looked tired and dirty, which was a bit off-putting. Overall, it was a nice room despite a few minor issues.

Rooms

8.0

The room was a good size with a comfortable bed and nice amenities.

Service

7.0

The service I received was friendly, although it seemed the staff lacked real hospitality training. Despite this, the breakfast provided was delicious.

Location

6.0

The location of the hotel was peaceful, and I enjoyed sitting on the terrace. However, our specific room was not the best as it overlooked a smoking area.

Dining

6.0

The dining experience was a bit of a mixed bag. The breakfast options were somewhat limited, and some of the food was overcooked or undercooked.

Facilities

7.0

The hotel facilities were decent, offering room service, laundry, and newspaper services.