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The Watermill Hotel, Sure Hotel Collection By Best Western Hemel Hempstead, Hemel Hempstead

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From69US$ /night
Check-in
31Jan2025Select date
Check-out
01Feb2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

London Road, Hemel Hempstead, United Kingdom, HP1 2RJ

The Watermill Hotel, Sure Hotel Collection by Best Western, is set against a picturesque backdrop along the River Bulbourne, blending luxury with tranquility. This modern hotel features 71 tastefully appointed rooms with numerous accommodations overlooking lush meadows. Located near popular attractions like Warner Bros Studio Tour, it serves as a convenient gateway for leisure and business travelers. The hotel's setting offers a serene retreat from the buzz of city life while maintaining modern amenities and excellent service.

Location

The Watermill Hotel is located in the heart of the Hertfordshire countryside, just 15.5 miles from London Luton Airport. It is ideally situated for exploring local attractions such as The Snow Centre and Berkhamsted Castle, both within a short drive. Convenient access to nearby train stations enhances connectivity for guests traveling to and from the area. The hotel's peaceful riverside location provides a refreshing escape while being easily accessible.

Rooms

The hotel features 71 elegantly designed rooms, with several offering stunning views of the River Bulbourne and adjacent meadows. Each room is equipped with modern comforts, such as a flat-screen TV, free toiletries, and seating areas in select units. En-suite bathrooms are provided in all rooms, ensuring a comfortable stay. Guests can enjoy a relaxing atmosphere suited for both leisure and business needs.

Eat & Drink

The Riverside Restaurant provides imaginative cuisine, open for breakfast, lunch, and dinner, accompanied by a curated wine list. A continental buffet breakfast is served daily, offering a range of options to start the day. The Riverside Bar offers a casual setting for drinks, snacks, and light meals, with outdoor decking overlooking the river. A variety of snack menus are also available in public areas.

Leisure & Business

This hotel is designed with both leisure and business travelers in mind, offering ample free parking and Wi-Fi throughout. For business events, there are seven meeting rooms with flexible setups to cater to different needs. Guests can relax in the tranquil surroundings or explore local hiking and biking trails for outdoor excitement. Additional amenities include a television in a common area and picnic spaces.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Double Room
Max:
2 persons
30 m² 
Bed options:
1 Double bed
Shower
Heating
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Superior King Room
Max:
2 persons
35 m² 
Bed options:
1 King Size Bed
Garden view
Shower
Heating
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Standard Twin Room
Max:
2 persons
30 m² 
Bed options:
2 Single beds
Shower
Heating
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Getting around

A list of all available modes of transport

City Center
Hemel Hempstead 2.1 mi
Airports
London Luton (LTN) 15.2 mi
London Heathrow (LHR) 25.0 mi
Train
Amersham 6.2 mi
Metro stations
Amersham 6.2 mi
Watford 7.6 mi
Bus
Bus stop400 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Hiking
  • Horseback riding
  • Cycling
  • Golf course
  • Fishing

Guest Parking

  • Electric kettle

Services

  • Housekeeping
  • Laundry
  • Dry cleaning

Dining

  • Picnic area/ Tables
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Spa & Leisure

  • Sun terrace
  • Garden area
  • Leisure/ TV room

Room features

  • Air conditioning
  • Heating
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

London Road, Hemel Hempstead, United Kingdom, HP1 2RJ
Map view
London Road, Hemel Hempstead, United Kingdom, HP1 2RJ
Nearby
Snoxalls Garage London Road
Boxmoor Trust
3800 ft
Restaurants
Cabin Cafe
1400 ft
Station Road

Reviews and Ratings

Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
riverside setting
great location
limited soundproofing
overpriced dining
6.6/10
Nice
Rooms
6.7
Location
7.8
Service
6.7
Dining
5.6
Guest reviews
6.6/10
based on 10 reviews
8.3
8.3/10based on 164 reviews
Stanley
United Kingdom, June  2024
7.0/10

The hotel is located in a wonderful riverside setting with great access to Hemel for work. The rooms were a bit cold and hard to find, but the staff was welcoming. The dining experience was nice but overpriced. Overall, a good choice for a Birthday celebration.

Rooms
7.0
The rooms were located at the very end of a corridor and need better soundproofing, but they were clean and comfortable.
Service
6.0
The manager was welcoming and provided a portable heater, but communication was limited. We got charged a high price for drinks.
Location
8.0
The location is fantastic with a lovely riverside view, but the room was very cold. Opposite pub served awesome for a Birthday celebration.
Dining
7.0
The dining was nice with a good buffet provision, but the price was not entirely justified. A cheaper option would have been appreciated.
Facilities
7.0
The hotel offers a nice setting but could improve on value for money.
riverside setting
limited soundproofing
Ian
United Kingdom, June  2024
6.4/10

The hotel is conveniently located near a canal path, offering a calm and peaceful setting close to Berkhamsted for easy access. The room had some issues with noise and maintenance, but it was overall clean and tidy. Service was lacking in attentiveness and variety. The dining experience was average, with room for improvement in quality. The facilities were decent but not outstanding.

Rooms
7.0
The room had some issues like noise from an outside air conditioning unit and maintenance concerns like rusted equipment and lack of a sink plug. However, it was clean and tidy.
Service
5.0
The staff seemed distracted and not very attentive during my stay, which affected the overall service quality.
Location
8.0
The hotel's location near the canal path and close to Berkhamsted was convenient for my needs, offering a peaceful setting.
Dining
6.0
The dining experience was average, with limited options for breakfast and not matching the price paid.
Facilities
6.0
The facilities were decent but not exceptional, lacking standout features that would enhance the overall stay.
Ray
United Kingdom, November  2023
6.0/10

The hotel had spacious and clean rooms but left a lot to be desired with plugs that did not fit in the sink nor bath, and the tiles could have done with a good clean. The service was a mix of limited English communication and pleasant, well-mannered, and helpful staff. The location was beautiful, ideally situated between Berkhamsted Town and Hemel Station, with lovely grounds and a canal walk nearby. The dining experience was not the best, with overcooked eggs and undercooked mushrooms despite a widespread and delicious menu. The facilities were dated and unhygienic, yet the staff tried to maintain a pleasant environment.

Rooms
7.0
The rooms were spacious and clean but looked extremely old, especially the bathroom.
Service
6.0
The service was a mix of limited English communication and pleasant, helpful staff.
Location
8.0
The hotel's location was beautiful, with easy access to both Berkhamsted Town and Hemel Station, and lovely grounds at the rear.
Dining
5.0
The dining experience was not the best with inconsistencies in cooking, although the menu offered a good variety.
Facilities
5.0
The facilities were dated and not well-maintained, reflecting a need for improvement in hygiene and modernization.
Jack
United Kingdom, November  2023
6.4/10

The hotel rooms were a good size and quiet but very dated and rather dingy. Shame about the wet room rusted equipment and no plug in the sink, smelled of disinfectant. The location is good, close to the station but far enough away to avoid noise, with a few good pubs within walking distance. The service was satisfactory with walking distance to town and nearby attractions. The dining experience was functional, and the staff were accommodating to specific needs.

Rooms
5.0
The rooms were rather dated and not very clean, with some maintenance issues like rusted equipment and no sink plug.
Service
7.0
The service was average, with convenient amenities and friendly staff.
Location
8.0
The location was convenient and quiet, suitable for various needs with accessible attractions nearby.
Dining
6.0
The dining experience was functional, accommodating specific needs.
Facilities
6.0
The facilities were average, meeting basic needs but nothing exceptional.
Kevin
United Kingdom, November  2023
7.8/10

The hotel rooms were unexpectedly nice despite the barrack-like blocks set up, and the disabled-access room was comfortable. However, the heating being on after a hot day was a downside. The service was very professional and eager to please, though there were slight issues with activating room keys. The location was nearly ideal for my visit, with a nice view of the river. The dining experience had its ups and downs, with a range of breakfast options but some overcooked and uncooked items. The facilities were decent overall.

Rooms
8.0
The room, especially for disabled use, was very nice and better than expected.
Service
9.0
The service was fantastic, very professional and eager to please, only slight issues with the room keys.
Location
9.0
The location was nearly ideal for my visit, with a nice view of the river.
Dining
6.0
The dining experience had its ups and downs with a range of breakfast options, but inconsistency in cooking.
Facilities
7.0
The facilities were decent overall.
Philip
United Kingdom, September  2023
5.6/10

My stay at the hotel had its ups and downs. The location was pleasant, and I enjoyed the terrace, but some aspects of the room were not ideal, and the dining experience left something to be desired.

Rooms
5.0
The room I stayed in had its issues. It was over a smoking area, which made it hot, and the windows couldn't be opened in the summer. The bedroom was very cold, and the musty smell was noticeable. When moved to a non-smoking room, it felt tired and musty.
Service
6.0
The service was mixed. Some staff members seemed indifferent, and there were issues with missing items. However, the location was convenient for my needs, and I didn't face any major hassles during my stay.
Location
7.0
The location was pleasant, and I particularly enjoyed sitting on the terrace. It was clean and exactly what I needed. However, extra charges for basic amenities like drinking water were a downside.
Dining
5.0
The dining experience had its flaws. The food was okay but not warm enough, and the lack of options for a cheaper Continental breakfast was disappointing. Additionally, things were being cleared away too quickly during my meal.
Facilities
6.0
The facilities provided at the hotel were average. While there were some services available, nothing truly stood out as exceptional.
Alec
United Kingdom, August  2023
5.4/10

The hotel had some issues with noisy air conditioning units outside the rooms and heating in corridors after a hot day. The location near a canal path was lovely, but the dining experience was unpleasant due to communication problems and warm food. The facilities were average.

Rooms
6.0
The air conditioning unit outside made a lot of noise all night. The heating in the corridors was on after a hot day.
Service
5.0
The staff seemed more interested in playing on their phones than being welcoming and friendly.
Location
7.0
The location near a canal path was amazing, but the room was very cold.
Dining
5.0
The food was barely warm and the staff had communication issues.
Facilities
5.0
Average facilities with no standout features.
Ernest
United Kingdom, July  2023
6.4/10

The hotel is ideally located near Berkhamsted and the Warner Brother Studios, making it convenient for various outings. The rooms were adequate but had a few issues like thin duvets and narrow single beds. The staff was friendly and helpful, although some miscommunications occurred. The dining experience was subpar, with sparse offerings and timing issues. Despite some shortcomings, the peaceful location and proximity to attractions stand out.

Rooms
6.0
The rooms were a bit lacking, with thin duvets and narrow beds.
Service
7.0
The staff, despite some miscommunications, were friendly and helpful.
Location
8.0
The hotel's calm and peaceful location near Berkhamsted and Warner Brother Studios is a plus.
Dining
5.0
The dining experience left much to be desired with limited options and timing issues.
Facilities
6.0
The facilities were adequate but nothing exceptional.
John
United Kingdom, June  2023
8.4/10

I was pleasantly surprised by the charming hotel located next to the river. The rooms were cozy, clean, and offered a view of the serene river. The service was top-notch, with a warm and welcoming staff. The location was just what I needed for my stay, providing easy access to Hemel Hempstead. Unfortunately, the dining experience fell short with overcooked eggs and undercooked mushrooms, but the facilities made up for it.

Rooms
8.0
The rooms were large, comfy, and clean, with a window opening over the river.
Service
9.0
The staff was friendly, helpful, and courteous, making me feel welcomed throughout my stay.
Location
9.0
The location was perfect for my needs, offering stunning views and easy access to Hemel Hempstead.
Dining
7.0
Although the dining experience was not the best due to overcooked eggs and undercooked mushrooms, the hotel's facilities were excellent.
Facilities
9.0
The hotel provided a range of amenities, enhancing my overall experience during the stay.
Sidney
United Kingdom, June  2023
6.8/10

I had a good stay at the hotel. The room was spacious and had a very comfortable bed, nice shower, and a well-sized TV with a sleep function. However, the carpets looked tired and dirty, which was a bit off-putting. Overall, it was a nice room despite a few minor issues.

Rooms
8.0
The room was a good size with a comfortable bed and nice amenities.
Service
7.0
The service I received was friendly, although it seemed the staff lacked real hospitality training. Despite this, the breakfast provided was delicious.
Location
6.0
The location of the hotel was peaceful, and I enjoyed sitting on the terrace. However, our specific room was not the best as it overlooked a smoking area.
Dining
6.0
The dining experience was a bit of a mixed bag. The breakfast options were somewhat limited, and some of the food was overcooked or undercooked.
Facilities
7.0
The hotel facilities were decent, offering room service, laundry, and newspaper services.
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Check-in
31Jan2025Select date
Check-out
01Feb2025Select date
Rooms and Guests2 Guests, 1 Room